Salon Policies

We’re so glad you’re here — and we can’t wait to have you in the chair! To ensure every guest has a smooth, relaxing, and fair experience, we ask that you take a moment to review our salon policies before booking.

Deposits

A 20% deposit is required for all appointments totaling $45 or more. This deposit goes toward your service and secures your spot in our schedule.

Cancellations & Rescheduling

We understand that life happens! We kindly ask for at least 48 hours’ notice for any appointment changes or cancellations.

Cancellations or reschedules made less than 48 hours in advance will result in the loss of your deposit — it will not be applied to your next appointment.
No-shows and Same Day Cancellations will lose their deposit and be charged 90% of the originally booked service total before they are able to rebook another appointment.

Running Late?

We offer a 15-minute grace period. If you’re running behind, please give us a call or text to let us know. Beyond 15 minutes, we may need to adjust or reschedule your appointment out of respect for our next guests’ time.

Minor Guest Service

To ensure clear communication, accurate pricing, and well-defined expectations, a parent or legal guardian must be present for the initial consultation when a minor is receiving services.

The parent or guardian is responsible for payment, and their presence allows all details–including desired results, maintenance expectations, and final pricing– to be agreed upon by the client, guardian, and stylist prior to beginning the service.

If a parent or guardian chooses not to attend the required consultation, they forfeit the right to provide input on our dispute the service outcome, as expectations could not be mutually established in advance.

Once the consultation is completed and service expectations are confirmed, the parent or guardian is welcome to leave and is not required to remain for the duration of the appointment.

Adjustment Period

Your satisfaction is our top priority! If you are not completely satisfied, please call us within 72 hours of your scheduled appointment with your concerns. We DO NOT issue refunds for services rendered. We will discuss your concerns with your stylist and decide what actions need to be taken in the salon to make it right.

Adjustments apply to the original service only.
Requests outside of this timeframe or for changes not discussed during the initial consultation may incur an additional charge.

Any services not discussed during your initial consultation will be considered add-ons and are the responsibility of the client. Please let us know all your goals upfront so we can plan accordingly.

Apprentice Stylist Program

At Salon Anne Rose you will be welcomed by a team of talented stylists who are continuously educated and mentored by Lannah and Sierra, ensuring a consistent standard of excellence. Our Hands-On Learning environment encourages ongoing growth while always prioritizing an exceptional experience for every guest.

Enjoy beautiful hair at an exclusive rate with one of our Apprentice Stylists! By scheduling with an Apprentice Stylist, you are supporting the next generation of hairdressers in the making.

Apprentice Stylist Appointments/Policy

All appointments booked with an Apprentice Stylist are performed by individuals currently in training. Apprentices are still developing their skills and techniques. Because of this, Apprentice services do not qualify for our adjustment policy and will follow the apprentice agreement presented upon booking or at the beginning of the appointment.

By signing this form upon booking, you are also acknowledging and agreeing to the following if scheduling with an Apprentice Stylist:

*Apprentice Stylists are currently in training and are continuing to develop their technical skills under the guidance and mentorship of our senior education team.

*Services performed by Apprentice Stylist may require additional time and may not reflect the same level of speed, precision, or experience as services provided by licensed senior stylists.

*Apprentice Stylist services are offered at a reduced rate in recognition of the educational nature of the appointment.

*Apprentice Stylist services do not qualify for Salon Anne Rose’s adjustment or redo policy.

*Results may vary, and by proceeding with the appointment, you understand and accept the learning-based nature of the Apprentice Stylist services.

*Any concerns, questions, or service preferences must be communicated during the consultation prior to the service beginning.

We appreciate your understanding and your support! These policies help us respect everyone’s time and continue to provide a high-quality experience for all our guests.